Southern Rail Contact Number: 0345 127 2920

Phone Southern Rail on their general enquiries contact number 0345 127 2920 to discuss your train ticket, where you can also live timetable information to help you plan your journey.

Southern Rail are a large railway franchise operating commuter train services in London as well as lines running through Hampshire, Sussex, Kent and Surrey. You should call their main customer service phone number 0345 127 2920 for latest train timings and to get details about their regular timetable. Furthermore if you are having difficulties when using their online services when purchasing your ticket you can phone this helpline to get technical support from one of their UK-based advisors. Similarly if you have made an error when purchasing your ticket, for example you have spelled your name incorrectly, then you can phone this helpline to amend your booking. Moreover if you travel regularly with Southern you should call this telephone helpline to get price information about their range of weekly, monthly and yearly season tickets which will potentially save you money in the long-term. Occasionally rail companies will get things wrong such as severely delayed journeys or cancelled trains, therefore you can also call this helpline to make a complaint about Southern Rail.

Calls to Southern Rail’s general enquiries phone number 0345 127 2920 are charged at standard UK local rates, meaning it will cost you the same as an equivalent call to an 01 or 02 area code telephone number. However these calls can also be free of charge as long as you have free inclusive minutes as part of your landline or mobile tariff however please confirm this with your provider.

Accessibility – 0800 138 1016

Contact Southern Rail for free by calling their freephone contact number 0800 138 1016 if you require accessibility support when travelling on their rail network. Their specialist disability support unit will provide you with assistance on every stage of your train journey. Alternatively if you are hard of hearing or you have a serious speech impediment you can contact their accessibility unit on their official textphone number 0800 138 1018 which is also free of charge.

Southern Rail phone numbers

Department Contact number
General enquiries 0345 127 2920
Accessibility 0800 138 1016

Email Southern

Alternatively you can send your enquiries to Southern Rail by using their official email address comments@southernrailway.com, where you can also send scanned copies of documents such as season ticket information and receipts. Additionally you can also email them by filling out an online contact form on their official website.

Write to Southern Rail

You can also send your train-related queries to Southern Rail via their official postal address, however please note that it will almost inevitably be significantly faster for you to use their telephone helplines or email accounts.

Southern Rail,
Govia Thameslink Railway,
PO Box 10240,
Ashby-De-La-Zouch,
LE65 9EB,
United Kingdom.